Maida Vale Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Maida Vale Carpet Cleaning provides carpet and related cleaning services to residential and commercial customers. By making a booking, you agree that you have read, understood and accepted these terms. If you do not agree with any part of these terms, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or organisation booking or receiving the services.
Company means Maida Vale Carpet Cleaning, the provider of the services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, end of tenancy cleaning, or other related services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any confirmed booking details.
2. Scope of Services
The Company provides professional cleaning services primarily focused on carpets, rugs, and upholstery, together with related work such as stain removal, deodorising, and general floor care. The specific Services to be provided in each case will be as set out in the booking confirmation.
The Company reserves the right to refuse or discontinue Services where conditions at the Premises make it unsafe, unlawful, or inappropriate to proceed, including but not limited to issues relating to health and safety, access, excessive clutter, or the presence of hazardous substances.
3. Booking Process
3.1 Booking request
Clients may request Services by contacting the Company and providing accurate information about the Premises, the areas or items to be cleaned, access arrangements, and any relevant issues such as stains, damage, pet odours, or previous treatments.
3.2 Provisional booking and confirmation
All bookings are subject to availability and are not considered confirmed until the Company has issued a booking confirmation. The Company may request additional information before confirming a booking and reserves the right to decline any booking at its discretion.
3.3 Estimates and quotes
Any prices given prior to inspection of the Premises are estimates or quotes based on the information supplied by the Client. The Company may revise the price if the information provided is incomplete or inaccurate, or if the actual condition of the Premises or items to be cleaned differs materially from what was described.
3.4 Access and keys
The Client is responsible for providing safe and timely access to the Premises on the agreed date and time. If keys are provided, the Client must ensure they are functional and clearly labelled. The Company will take reasonable care of any keys but accepts no liability for loss or damage beyond what is reasonable and foreseeable.
4. Client Obligations
The Client agrees to:
Ensure that the Premises are accessible at the scheduled time and that all necessary arrangements have been made with building management or security where applicable.
Remove fragile, valuable, or easily damaged items from the areas to be cleaned, or clearly notify the Company of any items requiring special care.
Inform the Company of any known defects, pre-existing damage, loose fittings, or particular risks related to carpets, rugs, upholstery, or flooring.
Provide access to water, electricity, and adequate lighting as reasonably required to perform the Services.
Keep children, pets, and other occupants away from the working area for the duration of the Services and until any treated surfaces are fully dry and safe to walk on.
5. Pricing and Payment Terms
5.1 Pricing
Prices for Services are generally determined by factors including the size and number of rooms, type and condition of carpets or upholstery, level of soiling, and any additional treatments requested such as stain protection or deodorising. The Company will inform the Client of the applicable charges prior to or at the time of booking, subject to confirmation upon arrival at the Premises.
5.2 Deposits
The Company may require a deposit or pre-payment to secure a booking. The amount and due date of any deposit will be communicated to the Client at the time of booking. Deposits may be retained in accordance with the cancellation terms set out in section 6.
5.3 Payment methods and due date
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises. The Company may accept various forms of payment, which will be communicated to the Client prior to or at the time of booking. For commercial Clients or repeat business customers, alternative payment terms may be agreed in advance.
5.4 Late payment
Where payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at a reasonable rate, and to recover any costs incurred in pursuing overdue payments. The Company may also suspend further Services until all outstanding amounts have been settled.
6. Cancellations, Rescheduling and Access Issues
6.1 Client cancellations
If the Client wishes to cancel or reschedule a booking, the Client must notify the Company as soon as reasonably possible. The Company may apply a cancellation charge or retain all or part of any deposit where insufficient notice is given, particularly where the cancellation occurs within a short period before the scheduled appointment. Any applicable cancellation terms will be explained at the time of booking.
6.2 Company cancellations and delays
While the Company aims to attend all appointments as scheduled, it reserves the right to cancel or reschedule Services due to circumstances beyond its control, including but not limited to staff illness, vehicle breakdown, severe weather, safety concerns, or other unforeseen events. The Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment. The Company is not liable for any indirect loss or inconvenience resulting from such changes.
6.3 Access failures
If the Company attends the Premises at the agreed time and is unable to gain access, or is unable to proceed due to the condition of the Premises or failure to meet the obligations set out in these terms, the visit may be treated as a late cancellation. The Company reserves the right to charge a call-out fee or to retain any deposit in such circumstances.
7. Performance of the Services
7.1 Cleaning methods and products
The Company will select cleaning methods, products and equipment considered appropriate for the type of carpet, rug, upholstery or flooring and the level of soiling. While the Company uses professional products and techniques, it cannot guarantee the removal of all stains or odours, particularly where they are old, set, or have been treated incorrectly in the past.
7.2 Limitations and results
The Client acknowledges that final results may vary depending on the age, fibre type, construction, and previous maintenance of the items cleaned. Certain permanent stains, discolouration, wear, or damage may remain visible after cleaning. The Company makes no guarantee that any particular stain or mark will be removed, and does not accept liability for pre-existing conditions that become more apparent after cleaning.
7.3 Drying times and ventilation
After cleaning, carpets and upholstery may remain damp for a period of time. Drying times can vary depending on ventilation, temperature, humidity, and the nature of the materials. The Client is responsible for ensuring adequate ventilation and for following any aftercare instructions provided by the Company. The Client should avoid walking on or using treated areas until they are fully dry and safe.
8. Liability and Damage
8.1 General liability
The Company will exercise reasonable skill and care in providing the Services. However, the Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity, or any similar claims arising out of or in connection with the Services.
8.2 Damage to property
The Client must alert the Company to any fragile items, loose fittings, pre-existing damage, or particular concerns about carpets, flooring or furniture before the Services commence. The Company does not accept liability for damage where the Client has failed to provide such information, or where damage arises from inherent defects, poor installation, wear and tear, or conditions beyond the Companys control.
Where damage is demonstrably caused by the negligence of the Company and is reported within a reasonable period after the Service, the Company may, at its discretion, repair the damage, arrange for a third party repair, or offer compensation limited to the reasonable cost of repair or replacement, taking into account fair wear and tear and depreciation.
8.3 Limit of liability
To the maximum extent permitted by law, the Companys total liability to the Client for any loss or damage arising under or in connection with the Agreement shall be limited to the total price paid for the particular Services giving rise to the claim. Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under applicable UK law, including liability for death or personal injury caused by negligence, or for fraud.
9. Waste Handling and Environmental Regulations
9.1 Waste collection and disposal
In the course of providing the Services, the Company may generate waste such as extracted dirt, contaminated water, used cleaning materials, and packaging. The Company will handle and dispose of such waste in accordance with applicable UK environmental and waste management regulations, taking into account local requirements for collection, storage and disposal.
9.2 Hazardous and restricted materials
The Company is not authorised to remove or dispose of certain types of hazardous or restricted waste, including but not limited to clinical waste, needles and sharps, chemical residues, asbestos, and other regulated materials. If such items are encountered, the Company may suspend or refuse the Services in the affected area and advise the Client to arrange for specialist removal.
9.3 Client obligations relating to waste
The Client must inform the Company in advance if there is any known contamination, infestation, or presence of hazardous substances at the Premises. Where the Client fails to disclose such information, the Company reserves the right to withdraw from the Premises and charge for any time and costs incurred. The Client agrees to cooperate with any reasonable requests from the Company relating to waste handling, access to suitable drainage for the disposal of non-hazardous wastewater, and compliance with environmental good practice.
10. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as reasonably possible, ideally within 24 hours of completion. The Company may request photographs or a re-inspection of the Premises to assess the concern.
Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, offer a partial re-clean of the affected area, a reduction in price, or another reasonable form of resolution. The Client must allow the Company an opportunity to remedy any issues before seeking alternative remedies.
11. Insurance
The Company aims to maintain appropriate insurance coverage for its activities, including public liability insurance, in line with UK standards for cleaning services. Details of current insurance arrangements may be provided to Clients upon reasonable request. The existence of insurance does not extend or increase the Companys liability beyond the limits set out in these Terms and Conditions.
12. Privacy and Confidentiality
The Company will collect and process personal information about Clients only as necessary to arrange and deliver the Services, manage bookings, process payments, and handle enquiries. The Company will take reasonable steps to keep such information secure and to comply with applicable data protection laws in the UK.
The Company will not sell or knowingly disclose Client details to third parties except where necessary to deliver the Services, comply with legal obligations, or with the Clients consent.
13. Changes to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the way the Services are delivered. The current version will apply to all new bookings made after the updated terms take effect. For ongoing arrangements or repeat Clients, the Company will notify the Client of any significant changes where reasonably practicable.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the Services provided by the Company.
By proceeding with a booking and allowing the Company to commence work at the Premises, the Client confirms acceptance of these Terms and Conditions in full.
